Notes from the build floor.
Oct 2026Where AI actually pays in a 10-person businessNot the chatbot. The three back-office workflows that return their cost in the first quarter.6 min
Sep 2026Build vs. buy for small operatorsA decision rule we use with every client, and the two cases where custom wins.5 min
Aug 2026What a two-week AI pilot should proveAccuracy, cost per task, and whether anyone on the team will use it. Nothing else.4 min
Jul 2026Handing over an automation without breaking itThe playbook, the owner, and the monthly review that keep systems alive after we leave.7 min